Every DM, story reply and comment
All in one place, nothing buried under the native app's notifications.
Instagram
The Instagram DM tool your team actually needs
An Instagram DM tool lets a team manage all their Instagram direct messages, story replies and comments from one place instead of the phone app. Chatonics pulls your Instagram DMs into a shared inbox where you can assign conversations, automate replies with AI, and keep every customer's history - acting as a lightweight Instagram CRM for your team.
DMs, stories and commentsA real Instagram CRMFree to start
Why Instagram
Instagram has over two billion monthly users, and for many brands the DM is now the first sales and support conversation. The native app was built for one person on one phone - not a team handling hundreds of DMs a day.
More than a DM list
An Instagram CRM, not just a DM list
Each contact carries their full history, tags and past conversations across channels.
AI handles the repeat questions
"Is this in stock?", "what are your hours?" - drafted or auto-answered, so your team focuses on the buyers.
Tracked conversations
Turn DMs into tracked conversations
Assign Instagram DMs to the right agent, tag them by topic, and never lose one in the app. Story replies and comment-driven DMs land in the same shared inbox.
- The AI Agent drafts grounded answers and can auto-reply to common DMs, so a flood of "how much?" messages does not bury a real buyer.
- Two-way translation lets you answer international followers in their language automatically.
- Story replies and comment-driven DMs thread alongside direct messages.
ChatonicsOne inbox
9 channels, 1 thread per customer
How to connect Instagram
- 1
Sign up free and open Channels.
- 2
Connect your Instagram professional account.
- 3
DMs, story replies and comments start flowing into your shared inbox.
What is an Instagram CRM?
An Instagram CRM is a tool that turns your Instagram DMs into managed customer relationships - storing each contact's history, tagging conversations, assigning them to team members, and often automating replies. It lets a business treat Instagram as a real sales and support channel instead of a personal inbox.
FAQ
Questions, answered
Yes - DMs land in a shared inbox with assignment, notes and history, so the whole team can handle them.
Yes - story replies and comment-driven DMs flow into the same inbox as direct messages.
Yes - the AI drafts or auto-answers common DMs, and an agent can take over anytime.
Yes - connecting requires an Instagram professional (business or creator) account.
Manage every Instagram DM in one inbox - free
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