Chatonics, answered
Common questions about Chatonics - what it does, how the AI works, which channels connect, what it costs, and how omnichannel customer service works in practice.
Frequently asked questions
Getting started
Most teams are live the same day. Connect your channels with a few clicks, invite your team, and import help articles - no migration project or onboarding calls required.
No. Channels connect with clicks, not code.
Yes, and they immediately start grounding the AI.
Channels
WhatsApp, Instagram, Messenger, Telegram, email, SMS, Discord, Viber and TikTok - all in the same shared inbox.
Chatonics handles the WhatsApp connection for you.
Yes - Instagram, Messenger, WhatsApp, Telegram, Discord, Viber and TikTok all flow into one inbox.
The AI
The AI suggests replies grounded in your own knowledge base, and you decide whether it sends automatically or only after an agent approves. You stay in control of tone and accuracy.
It answers from your knowledge base, not from the open internet, so replies stay on-brand and on-topic.
A chatbot answers automatically from rules or AI; live chat connects the customer to a human agent. Chatonics does both - AI drafts or auto-answers, and an agent can step in anytime.
Languages
Yes. Two-way translation lets agents write in their language while customers read in theirs, inbound and outbound, automatically.
Definitions
Omnichannel customer service means handling every customer conversation - across WhatsApp, Instagram, email, live chat and more - from one connected system, so context follows the customer between channels instead of resetting.
Faster replies, no missed messages, full customer history in one place, consistent answers across channels, and reporting you cannot get from separate apps.
A shared inbox is one inbox a whole team works from together, with assignment, tags and collaboration, instead of forwarding messages between individual mailboxes.
Pricing
Yes - there is a free forever plan with no credit card. Paid plans add channels, seats and AI volume.
Yes. No setup fees, month-to-month or annual, cancel whenever.
Still have a question?
Start a free account and try it, or reach the team directly.