Agents write in one language
Customers read in theirs. Nobody copy-pastes into a translator.
Two-way translation
Support every language without hiring for every language
Chatonics two-way translation lets your agents write in their language while customers read in theirs - inbound and outbound, translated inline, automatically. It is multilingual customer support without a single bilingual agent on the roster, and the AI can mirror the customer's language too.
Multilingual support, without the headcount
Inbound and outbound
Incoming messages are translated for your agent; replies are translated back for the customer.
The AI speaks their language
Auto-replies mirror the customer's language, with your default as a fallback.
One team, every market
One team, every market
Open a new country without opening a new hiring requisition. Your existing agents handle conversations in languages they do not speak, in real time.
Translate before you send
Translate before you send
Agents can preview and adjust the translated reply before it goes out, so nuance and tone stay intact on important messages.
What is multilingual customer support?
Multilingual customer support is the ability to help customers in their own language across channels. It can mean hiring native speakers, or - more efficiently - using two-way translation so a single team serves many languages. Chatonics translates inbound and outbound messages automatically and can have the AI reply in the customer's language.
FAQ
Questions, answered
Agents and customers can each use their own language across the conversation, covering the major languages your markets use.
Yes - AI auto-replies mirror the customer's language, with your default language as a fallback.
Yes - translate-before-send lets an agent check the reply first.
Open every market with the team you already have
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