Terms of Service

These Terms of Service (the "Terms") govern access to and use of the Chatonics platform and related services (the "Service"), provided by [Legal Entity], [Registered Address] ("Chatonics", "we", "us"). By creating an account or using the Service, you ("Customer", "you") agree to these Terms.

• Chatonics is an omnichannel customer engagement platform (unified inbox, AI assistance, ticketing, knowledge base, and analytics).
• We may update, improve, or change features over time.
• During the launch phase the Service is provided free of charge.

• You are responsible for your account, your users, and keeping credentials secure.
• You must provide accurate information and are responsible for activity in your workspace.
• You must have the rights and consents needed for the data you process through the Service.

• You must comply with the Acceptable Use Policy, which forms part of these Terms.
• When using messaging channels, you must also comply with each channel provider's terms and applicable anti-spam and privacy laws.

• The Service is currently offered free of charge during the launch phase.
• Paid plans may be introduced in future; pricing and billing terms will be provided before any charges apply.

• You retain ownership of your data and your customers' data processed through the Service.
• Our handling of personal data is described in the Privacy Policy and, where applicable, the Data Processing Agreement.
• We process data to provide and improve the Service, subject to those documents.

• Chatonics and its software, brand, and content are owned by us or our licensors.
• We grant you a limited, non-exclusive, non-transferable right to use the Service during the term.
• You grant us the rights needed to host and process your content to provide the Service.

• The Service connects to third-party channels and providers; their availability and terms are outside our control.
• We are not responsible for third-party services, and your use of them is at your own risk.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, Chatonics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our total liability for any claim shall not exceed [cap - for example, fees paid in the prior 3 months, or a nominal amount during the free phase].

You agree to indemnify and hold Chatonics harmless from claims arising out of your use of the Service, your content, or your breach of these Terms, to the extent permitted by law.

• You may stop using the Service and close your account at any time.
• We may suspend or terminate access for breach of these Terms or misuse, with notice where reasonable.
• On termination, your right to use the Service ends; data handling on termination is described in the Privacy Policy and DPA.

We may update these Terms. We will provide notice of material changes. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of [Jurisdiction]. Disputes shall be resolved in the courts of [Jurisdiction], unless otherwise required by applicable law.

Questions about these Terms: [legal contact email] - [Legal Entity], [Registered Address].