One thread per customer
Every message from a person, across every channel, in one conversation with full history.
Unified shared inbox
Shared inbox software for teams that answer everywhere
Chatonics is shared inbox software that brings every channel - WhatsApp, Instagram, email, SMS and more - into one team inbox. Instead of forwarding messages or sharing a password, your whole team works from a single thread-per-customer view: assign, tag, snooze, leave internal notes, and reply without ever leaving the conversation.
One inbox, no tab-hopping
No collisions
Assignment and presence show who is handling what, so two agents never reply to the same message.
Collaborate in context
Internal notes, mentions and team chat live next to the conversation - no Slack tab required.
Every channel
Every channel in one team inbox
WhatsApp, Instagram, Messenger, Telegram, email, SMS, Discord, Viber and TikTok land in the same place. A WhatsApp shared inbox, an Instagram shared inbox and a shared email inbox - all the same screen.
Sabin Inc.
Workspace
Search conversations, customers, articles, team...
9+
DA
Demo Admin
admin@demo.chatonics.com
All102My Open3Unassigned49MentionsResolved3
Inbox 20
All channelsAll categories
Search conversations...
Pinned 2
LO
Liam OConnoryouSALES
You: fadsfaf
12m
PE
Priya EmailyouGENERAL
Hi, is anyone there?
6d
Today 2
G4
Guest 40GENERAL
You: सुम घाटी ट्रेक की मुख्य विशेषताएं...
6m
KT
Khaled TikTok (Sim)SUPPORT
You: سيتم التواصل معك قريبا
14m
Yesterday 5
SG
Sita GurungSUPPORT
You: Hi Sita, yes, I'm here and ready to help!
13h
G3
Guest 39GENERAL
Agent: I'm the support assistant here - happy to help...
13h
G3
Guest 38SALES
Agent: Here's the trekking pricing in a table format...
21h
LO
Liam OConnor
TikTokliam.oconnor@example.com
AI insightsDAYouTranslateMark resolvedCustomer
OpenSalesMessages 3Last 12mFirst reply 1m Human
May 21, 2026
Saw the demo, can we integrate with our Shopify store?
12:03 PMYes - native Shopify app launching next month.
12:04 PMJun 26, 2026
fadsfaf
11:43 AM Reply Internal note
AI handling this conversation.You can still send a manual reply - yours goes out alongside the AI's. Set in Settings.
AI is replying in the background - type to send a manual message alongside.
Translate Suggest Send
Built for teams
Built for teams, not forwarding chains
Assign conversations, tag them, snooze until later, and @mention a teammate. Internal notes stay private; customers never see them. New hires learn one screen instead of nine.
Internal chat
Internal team chat, built in
Agent-to-agent messaging with presence - Active, Away or DND - sits right inside the inbox, so questions get settled without leaving the conversation.
What is a shared inbox?
A shared inbox is a single inbox that an entire team manages together, with tools to assign, tag and collaborate on messages. It replaces a forwarded mailbox or a shared password, giving every agent visibility into who is handling which conversation and the full history behind it.
Shared inbox vs distribution list
| Distribution list | Shared inbox | |
|---|---|---|
| Who replies | Unclear - anyone or no one | Assigned, visible |
| History | Scattered in personal inboxes | One thread per customer |
| Collaboration | Reply-all chains | Notes + mentions |
| Channels | Email only | Every channel |
FAQ
Questions, answered
Look for one that covers every channel, includes assignment and collaboration, and has a free plan. Chatonics covers nine channels free to start.
Yes - connect WhatsApp and your whole team replies from the shared inbox, with history and assignment.
A shared inbox is the collaborative message view; Chatonics adds help-desk features (tickets, SLAs, CSAT) on top. See /features/ticketing.