Everything your support team needs, in one product
Chatonics is an all-in-one omnichannel customer support platform. Instead of paying for a separate inbox, chatbot, help desk, knowledge base and analytics tool, you get them in a single product that shares one set of customer data. Fewer tools, lower cost, less to learn.
One platform. Eight ways it helps you reply faster.
AI Agent and Copilot
Drafts grounded replies, auto-answers off-hours, and answers questions about your own workspace data.
Unified shared inbox
Every channel in one thread-per-customer view. Assign, tag, snooze, collaborate.
Live chat widget
A fast, branded website widget with live visitor presence - who is online, typing, and on which page.
Ticketing and SLA
Turn any message into a tracked ticket with priorities, SLA timers and CSAT.
Knowledge base
A rich help center that doubles as grounding for the AI.
Analytics
Response time, resolution rate, channel mix and team performance, scoped to any range.
Two-way translation
Agents and customers each use their own language, translated inline.
Internal team chat
Agent-to-agent messaging with presence, without leaving the inbox.
Replace the whole stack with one subscription
Most teams pay for four or five tools that barely talk to each other. Chatonics is one.
| What you pay for now | Typical cost | In Chatonics |
|---|---|---|
| Shared inbox / help desk | $19-115 / seat / mo | Included |
| AI chatbot / AI agent | $0.99 / resolution or $50+ / seat | Included |
| Live chat widget | $20-50 / seat / mo | Included |
| Knowledge base / help center | $20-40 / mo | Included |
| Translation tooling | per-word add-on | Included |
(Costs are typical market ranges for comparison, not specific vendor quotes.)
AI that knows your business, with you in control
Every feature is wired to the same AI. It drafts replies from your knowledge base, summarizes long threads, and answers off-hours - and a built-in Copilot answers questions about your own workspace data on demand. You decide whether it sends automatically or only after an agent approves.
Questions, answered
Omnichannel customer support means handling every customer conversation - across chat, WhatsApp, Instagram, email and more - from one connected system, so context follows the customer instead of resetting on each channel.
No. Turn on what you need. Many teams start with the shared inbox and add AI, ticketing and analytics as they grow.
For most small and mid-sized teams, yes - ticketing, SLAs and CSAT are built in, so you do not need a separate help desk tool.