Reach everyone
No app to install, no data connection needed - just a phone number.
SMS
SMS support in the same inbox as everything else
SMS reaches any customer with a phone number - no app and no internet required - which makes it the most universal channel you can offer. Chatonics brings two-way SMS into the same shared inbox as your chat channels, so your team can text customers, automate replies, and keep the full history in one place.
No app, no internet neededTwo-way, not blast-onlyFree to start
The most universal channel
Two-way, not blast-only
Customers reply and the conversation threads like any other.
One inbox
SMS sits next to WhatsApp, email and chat, with shared history per customer.
Handled together
Texts your team handles together
Incoming SMS lands in the shared inbox with assignment, tags and notes. Outbound texts go from the same place, so nothing lives on one person's phone.
- The AI drafts grounded replies and can auto-answer common SMS questions like order status or appointment confirmations.
- Every text threads into one customer history across channels.
- Assignment and presence so two agents never double-reply.
How to connect SMS
- 1
Sign up free and open Channels.
- 2
Connect a business number for SMS through the guided setup.
- 3
Send and receive texts from the shared inbox with your team.
What is two-way SMS for customer support?
Two-way SMS for customer support means a business can both send and receive text messages with customers, holding a real back-and-forth conversation rather than one-way alerts. Handled in a shared inbox, those texts get assignment, history and automation like any other channel.
FAQ
Questions, answered
Yes - SMS is two-way, and replies thread into the same conversation.
Yes - it sits alongside your other channels with one customer history.
Yes - the AI drafts or auto-answers common texts.
Add the most universal channel - free
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