Meet customers on their main app
In Viber-first markets, that is where the conversation happens.
Viber
Viber for business, in your team inbox
In many markets, Viber is where customers actually message businesses. Chatonics connects Viber to a shared team inbox so you can meet those customers where they already are - with assignment, AI-drafted replies, translation and full history, alongside your other channels.
Meet customers on their appAI and translation built inFree to start
Why Viber
Viber is a primary channel across parts of Eastern Europe and South and Southeast Asia. If your customers are in markets where Viber is primary, supporting it well is an easy advantage - and Chatonics handles it like any other channel.
A channel built for your market
Team-ready
Shared inbox, assignment and history on top of Viber.
AI and translation built in
Answer routine questions automatically, in the customer's language.
An edge
A channel your competitors probably ignore
Many Western support tools skip Viber. If your customers are in markets where Viber is primary, supporting it well is an easy advantage - and Chatonics handles it like any other channel.
- The AI drafts grounded replies and can auto-answer common Viber questions.
- Two-way translation for cross-border customers.
- One inbox and one customer history across all your channels.
How to connect Viber
- 1
Sign up free and open Channels.
- 2
Connect your Viber business presence through the guided setup.
- 3
Your team replies to Viber chats from the shared inbox.
How do businesses use Viber for customer service?
Businesses use Viber for customer service by connecting it to a shared inbox where a team can manage conversations together - replying, assigning, and automating common questions. This is valuable in regions where Viber is a primary messaging app and customers expect to reach companies there.
FAQ
Questions, answered
Yes - they land in a shared inbox with assignment and history.
Yes - one inbox, one customer history.
Yes - the AI drafts replies and two-way translation handles language.
Support customers where they already are - free
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